SECTION 1 · STORE TEAM
Raise a New Complaint
Enter the Item ID to auto-fetch product & transaction details, then complete the complaint.
SECTION 2 · COMPLAINTS HISTORY
All Complaints
Review complaints, add manager details and print.
ADMIN · USER MANAGEMENT
Create / Manage Users
Add a login, reset a password, or enable/disable an account.
Existing Users
Only accounts created/edited by Admin appear here. Store codes not listed still log in with the default MBZ+code password.
SECTION 3 · REPORT
Complaints Summary
Summary of complaints by store, category, status, reason and aging.
